Shipping & Returns

DOMESTIC SHIPPING

All shipping within Australia will be dispatched within 24 hours of orders being placed Monday to Friday. Order placed over the weekend will be shipped on the following Monday. We ship all orders within Australia via Australia Post, TNT or Couriers Please depending on size and destination.  Transit times will vary depending on the carrier and the final destination. All orders are sent with a consignment tracking number which is emailed to you after your order has been dispatched.

If you need to change any information regarding your order after it has been placed (eg. change of delivery address or adding another item) please contact us, we are able to help only if the order has not yet been dispatched. We offer secure online ordering through Swipe. Alternatively you can use Pay Pal along with Afterpay.

INTERNATIONAL SHIPPING

For International orders, shipping is automatically calculated at checkout once your address has been entered. Duties and taxes required to be paid by the receiver in another country are not included in the purchase price. Please check with your local customs authority regarding any customs duties or taxes that will need to be payed by you in receiving the delivery – regulations and guidelines differ by country. Customs duties or taxes will not be paid or reimbursed by ESPLORA AUSTRALIA. 

If a parcel is not collected, refused or import duties, customs and taxes levied by the recipients country are unpaid and the parcel is returned to ESPLORA AUSTRALIA, the original cost of shipping and any costs associated with return shipping will be deducted from the final refund amount.

INTERNATIONAL DELIVERY TIMEFRAMES

Standard Shipping:
USA & UK: 5-10 business days
Rest of the world: 10-25 business days

RETURNS

At ESPLORA we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
- For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
- For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
- Any returned item must be in perfect condition, with no damage to the item or the packaging.
- Any refund amount will be less the shipping charge.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
- Shipping charges will be waived only if the returned item is faulty.
- Any credit notes issued will be valid for 6 months.
- Refunds or credit notes are only processed once the original item has been returned to us.